Your PC should meet the following system requirements:

Operating System:
  • Windows 95 OSR 2
  • Windows 98
  • Windows 98 SE
  • Windows NT 4.0 with Service pack 4 or higher
  • Windows 2000
  • Windows XP
Web Browser:
  • Internet Explorer 4.0 and higher.
    • Note: IE versions earlier than 4.0 do not support our products and service. If you use Netscape Navigator 4.08 or Netscape Communicator 6.0 you might experience problems accessing our service since our programs require the Internet Explorer browser installed on your PC with correct settings for Internet connection.
On-line mode:
  • You have to be on the Internet to use our remote diagnostics.
Modem speed:
  • Minimum required speed for downloads and a Help Desk chat session is 14.4 kbps
  • Recommended speed is 28.8-33.6 kbps
  • The optimum speed for ScreenSharing is 56.6 kbps.